Refund Policy

MMOJUGG is committed to providing safe and efficient virtual goods trading services to users worldwide. To protect your rights and ensure service reliability, we have established the following refund policy.

1. Refundable Situations

Users may request a refund under the following circumstances:

• The order could not be delivered within the promised timeframe due to insufficient inventory or system failure.

• Partial delivery of the order, with the remaining portion unable to be fulfilled.

• Abnormalities or delays caused by service-side operational errors.

• The transaction is identified as high-risk (e.g., payment information does not match user identity), and MMOJUGG proactively cancels the order and issues a refund.

2. Refund Request Process

Please contact customer support via:

• Online Customer Servic (available 24/7)

• Email: [email protected]

We will promptly review the order status upon receiving your request and initiate the refund process if the conditions are met.

3. Refund Method and Timeline

• Refunds will be returned to the original payment account.

• PayPal refunds usually arrive within 24 hours; other methods may vary depending on the bank or payment channel.

4. Refund Restrictions and Notes

• Orders that have been fully delivered are not eligible for refunds unless there is a service-related issue.

• If incorrect information provided by the user causes order delays, we will contact the customer via email to assist with corrections, but this does not qualify for a refund.

• If the user cancels the order due to personal reasons (e.g., change of mind), MMOJUGG will not issue a refund unless the order has not yet been processed.

• Refund requests must be submitted within 14 days of payment; late requests will not be accepted.

• Due to the nature of virtual goods, once delivered, they cannot be returned or revoked. Refunds are processed based on delivery status and service-side conditions, without requiring product return.

5. Exceptional Situations and Contingency

• If the product is out of stock and cannot be delivered on time, we will offer a waiting option or an immediate refund.

• For other special cases (e.g., payment anomalies, system failures), please contact customer support promptly. We will handle the situation appropriately based on the specific circumstances.

MMOJUGG is committed to resolving refund-related issues fairly and promptly, with customer satisfaction as our top priority.